Warranty Policy

All products sold by Bois Concept SC are guaranteed against any defect in material or workmanship for a period of one (1) year following the date of delivery. This warranty is valid only in the context of the use for which the product is normally intended.


Exclude the warranty

Damage or defect resulting from the following situations is not covered by the warranty:

* Commercial use of the product
* Alteration and/or modification of the product
* Abnormal use and/or misuse
* Neglect
* Accident
* Breakage due to normal use of the product and play


Wooden items are generally more durable than plastic items, but they can sometimes break. Although wood will last for many years when treated with care, our products are not guaranteed against breakage due to play and normal use. The advantage of wood is that it can be easily repaired with carpenter's glue and then enjoyed for many years to come!


Solution possible

Depending on the nature of the defect or damage and the availability of the product, we will provide you with one of the following resolutions, at our discretion:

* Compensation in the form of store credit
* A replacement item
* One or more replacement part(s)


Defective and/or damaged item upon delivery

If you received an item damaged or defective at the time of delivery, the warranty does not apply. Rather, it is the damaged or defective receipt policy. You have 30 days to declare receipt of a damaged or defective product. To view this policy, Click here.